RETURN POLICY

Returns Policy & How to log a Return

 

  1. Criteria to return an item:

    • Return must be logged within 24 HOURS of RECEIPT/DELIVERY ACCEPTANCE

    • The item is in a re-sellable condition

    • The item being returned qualifies for return

    • The item is in its original packaging, with labels attached

  2. Certain items cannot be returned so please query before ordering.

  3. Stitched or customized items cannot be returned, exchanged OR refunded.

  4. Items are that are on sale or marked down cannot be returned.

  5. Items that have been placed on layby cannot be returned or exchanged once the deposit has been confirmed.

  6. Notification must be via email, SMS or WhatsApp.

  7. Items must returned to Angel Sarees delivery address at customers own cost & in original condition and packaging.

  8. Refund will be processed once the item is received and quality check performed.

  9. Electronic banking details will be requested to process the refund.

  10. Where an exchange is required, the item will be replaced with another item of the same value. If the amount of the item is higher or lower, the difference will be processed accordingly for payment or refund.

  11. Refund will be issued at 90% of product price (10% processing fee applies).

  12. Any associated shipping costs, taxes or customs duties on the initial order will not be refunded.

 

*Special conditions applicable to returns of defective/faulty products:

Defective products can be returned following the return process, someone will contact you and advise accordingly.

 

  • A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.

  • The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.

  • When returning a product, a customer must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in the customer’s possession.